Privacy Notice

Last updated: 25 July 2026

Introduction

This Privacy Notice explains how we collect, use, store and protect personal information when you visit our website, contact us or submit a project enquiry.

Who We Are

Premier Drywall Limited is the controller responsible for the personal information described in this Privacy Notice.

Company name: Premier Drywall Limited
Company number: 07189117
Registered office: 146 Grasmere Avenue, Wembley, Middlesex, HA9 8TH, United Kingdom
Registered in: England and Wales
Email: info@premierdrywall.co.uk

Questions about this Privacy Notice or the way we use personal information should be sent to:
info@premierdrywall.co.uk

The Information We Collect

We may collect personal information when you contact us by telephone, email or through the project enquiry form on our website.

This may include:

• your full name;
• your company or organisation;
• your email address;
• your telephone number;
• your preferred contact method;
• the type of enquiry;
• the service required;
• the project location or postcode;
• the anticipated project start date;
• information contained in your project description;
• drawings, specifications or other files that you choose to provide;
• correspondence and records of our communications with you.

We may also collect limited technical information when you use the website, such as your IP address, browser and device information, the date and time of access, pages requested, and technical, security and server-log information.

How We Collect Your Information

We collect personal information directly from you when you:

• complete and submit our project enquiry form;
• send us an email;
• call us;
• provide drawings, specifications or project information;
• communicate with us about a potential or existing project.

Limited technical information may also be generated automatically by our website, hosting provider and security systems when you visit the website.

How We Use Your Information

We use personal information to:

• respond to project, labour supply and general enquiries;
• understand your requirements;
• assess whether we can provide the requested services;
• prepare estimates, proposals or quotations;
• communicate with you about a potential or existing project;
• review drawings, specifications and other project documents;
• arrange meetings, site visits or further discussions;
• deliver and manage services where a contract is agreed;
• maintain appropriate business and project records;
• protect the website and our systems from misuse, fraud and security threats;
• comply with legal, regulatory, accounting and insurance obligations;
• establish, exercise or defend legal claims.

We do not currently use information submitted through the website for email newsletters or general direct-marketing campaigns.

Our Lawful Bases

Under UK data-protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we rely on the following lawful bases:

Steps Before Entering Into a Contract

We may use your information to respond to a request for a quotation, discuss your requirements or take other steps at your request before entering into a contract.

Performance of a Contract

Where we have entered into a contract with you or your organisation, we may use personal information where it is necessary to provide and manage the agreed services.

Legitimate Interests

We may use personal information where it is necessary for our legitimate business interests, including:

• responding to business enquiries;
• managing client and project communications;
• maintaining appropriate business records;
• protecting our website, systems and business;
• preventing misuse and investigating security incidents;
• establishing, exercising or defending legal claims.

We consider and balance these interests against your rights and interests before relying on this basis.

Legal Obligations

We may process and retain information where necessary to comply with legal, regulatory, tax, accounting or other obligations.

Consent

Where consent is legally required, such as for certain non-essential cookies or external content, we will request it before the relevant technology is activated.

You may withdraw your consent at any time through the cookie settings available on the website.

Project Enquiries and Uploaded Files

Information submitted through our project enquiry form is delivered to our business email account.

Any drawings, specifications or other files you upload may contain personal, commercial or confidential information. You should only provide information that is relevant to your enquiry and that you are authorised to share with us.

We do not intentionally maintain a separate website database or Google Drive archive of enquiry attachments. Copies may remain within the company’s business email system and may be retained as part of the relevant enquiry or project record.

Where an enquiry develops into a contract or live project, the information may become part of the company’s contractual, operational, accounting or legal records.

Google Maps

Our Contact page includes content provided by Google Maps.

When Google Maps content is enabled, Google may receive technical information such as your IP address, browser or device information and information about your interaction with the map.

The map will remain blocked until you consent to the relevant category of cookies or external-content technologies through our cookie banner.

Google is responsible for its own processing of information through Google Maps. Its use of information is governed by Google’s own privacy information and service terms.

Cookies and Similar Technologies

The website may use cookies and similar technologies that are necessary for its operation, security and the management of your privacy preferences.

Non-essential technologies, including external Google Maps content, will not be activated until you have made a choice through the cookie banner.

Further information is available in our Cookie Policy.

Who We May Share Information With

We may share personal information only where reasonably necessary with:

• website hosting, email and IT service providers;
• subcontractors, consultants or professional advisers involved in assessing or delivering a project;
• accountants, insurers, solicitors and other professional advisers;
• regulators, public authorities, law-enforcement bodies or courts where required by law;
• parties involved in establishing, exercising or defending legal claims;
• Google, where you choose to enable and interact with the embedded Google Maps content.

Service providers acting on our behalf are expected to use information only for the relevant service and to protect it appropriately.

We do not sell personal information.

International Transfers

Some external service providers, including Google, may process personal information outside the United Kingdom.

Where a restricted international transfer takes place, we expect the relevant organisation to use an appropriate safeguard permitted under UK data-protection law. This may include:

• UK adequacy regulations;
• the UK International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses;
• another lawful transfer mechanism or exception.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Enquiries That Do Not Lead to a Contract

We normally retain enquiry correspondence and related files for up to 24 months after the last meaningful communication.

Contracts and Completed Projects

Where an enquiry leads to a contract or project, relevant information may normally be retained for up to six years after completion of the contract or project.

Information may be kept for longer where required by law, taxation, insurance requirements, a continuing warranty, a dispute or a legal claim.

Technical and Security Information

Technical and security logs are retained for a limited period determined by operational and security requirements, unless they are needed for longer to investigate an incident or protect legal rights.

Deletion and Review

Information may be deleted earlier where it is no longer required and there is no legal, contractual or legitimate reason to retain it.

We may periodically review retained information and securely delete or anonymise information that is no longer needed.

How We Protect Information

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• loss or destruction;
• misuse;
• alteration;
• accidental disclosure.

These measures may include access controls, secure hosting, account protection, software updates, backups and restrictions on who can access business communications and project information.

No internet or email transmission can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive or confidential information through the website.

Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• be informed about how your personal information is used;
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase your information;
• ask us to restrict the way we use your information;
• object to processing based on legitimate interests;
• request the transfer of information you provided in a portable format where the legal conditions apply;
• withdraw consent where processing is based on consent;
• complain to the Information Commissioner’s Office.

These rights are not absolute and may be limited where an exemption applies or where we must retain information to comply with the law, perform a contract or protect legal rights.

How to Exercise Your Rights

To make a request concerning your personal information, contact:info@premierdrywall.co.uk

Please provide enough information for us to understand your request and identify the relevant records.

We may ask for reasonable proof of identity before releasing, correcting or deleting personal information.

Complaints

Please contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom

Children’s Information

Our website and services are intended for businesses, contractors, property professionals and other commercial clients.

The website is not directed at children, and we do not knowingly collect personal information from children through it.

Automated Decision-Making

We do not use information submitted through the website to make decisions based solely on automated processing that produce legal or similarly significant effects.

Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. You should review the privacy information provided by the relevant third party before supplying personal information.

Changes to This Privacy Notice

We may update this Privacy Notice when:

• our website or services change;
• we introduce new technologies or service providers;
• our processing activities change;
• legal or regulatory requirements change.

The latest version will be published on this page with an updated revision date.

Contact Us

Questions, requests or concerns about this Privacy Notice should be sent to:

Premier Drywall Limited
146 Grasmere Avenue
Wembley
Middlesex
HA9 8TH
United Kingdom

Email: info@premierdrywall.co.uk
Company number: 07189117
Registered in England and Wales